Cookie Policy

This Cookie Policy details the use of cookies and similar tracking technologies on the luckyspins-online.com website, explaining what they are, why we use them, and your rights to control them. This policy should be read with our Privacy Policy and forms part of our commitment to data protection. Your use of our website constitutes consent to the practices described herein.

Understanding Cookies and Tracking Technologies

To ensure our platform operates efficiently and provides a personalised user experience, we employ various tracking technologies. These are standard tools used across the internet to help websites remember user preferences and gather analytical data. The primary technology we use is cookies, but this policy also covers other similar software and identifiers. We have provided definitions for the key technologies and terms to ensure clarity:

Cookies: These are small text files containing a string of characters sent to your device when you visit a website, allowing the site to recognise your browser on subsequent visits.
Session cookies: These are temporary files deleted from your device when you close your web browser, used to manage your active session.
Persistent cookies: These files remain on your device for a pre-defined period and are activated each time you revisit the website, used to remember your preferences.
First-party cookies: These are set directly by our website and are essential for the core functionality and personalisation features of our platform.
Third-party cookies: These are set by a domain other than our own, such as from our analytics or advertising partners.

The Purpose of Cookies on Our Platform

The use of cookies is integral to our platform’s functionality and user experience, enabling a secure, efficient, and personalised environment for our players in New Zealand. They help us understand user preferences, secure accounts, process transactions, and ensure regulatory compliance. The information gathered is fundamental to delivering and improving our services. The core purposes for which we use these technologies are outlined in the following points:

Essential Operation: To enable core website functionality, such as user authentication, account management, and the processing of financial transactions in New Zealand Dollars.
Performance and Analytics: To collect anonymous data on how users interact with our platform, allowing us to identify areas for improvement and optimise performance.
Enhanced Functionality: To remember your personal preferences, such as language and region, to provide a more tailored and convenient user experience.
Security and Compliance: To protect your account from fraudulent activity, ensure the integrity of our platform, and comply with our legal and regulatory obligations.
Marketing and Advertising: To deliver relevant promotional content and measure the effectiveness of our marketing campaigns, subject to your explicit consent.

Types of Cookies We Use

Our platform deploys several types of cookies, each with a specific function, ranging from essential operations to service improvements. Understanding these categories is key to managing your preferences effectively and customising your interaction with our website. We provide detailed information on each category to ensure complete transparency regarding how these technologies operate on our platform.

Strictly Necessary Cookies

For the fundamental operation of our website, a set of core files is deployed to ensure security, stability, and core functionality. These are typically activated in response to user actions, such as logging in or setting privacy preferences, and cannot be disabled without impairing the platform’s performance. Attempting to block them via browser settings will result in a loss of essential site features. The primary functions are:

Managing user login sessions to maintain a persistent and secure connection to your account.
Enabling the processing of financial transactions, such as deposits and withdrawals in New Zealand Dollars.
Remembering your consent status and other privacy-related preferences.
Ensuring the stability and technical performance of the website’s infrastructure.
Detecting and preventing fraudulent activity to protect your account and our platform.

Performance and Analytical Cookies

To enhance our platform’s performance and usability, we collect aggregated and anonymised data regarding visitor interactions. This information provides valuable insights into user behaviour, allowing us to identify popular content, diagnose navigation issues, and make informed strategic decisions about website improvements. The data analysis does not identify individuals but helps us optimise the overall user experience. The primary applications for this data collection are:

Counting the number of visits and identifying traffic sources to measure and improve site performance.
Determining which games, pages, and features are the most and least popular among our users.
Analysing how users navigate through the website to optimise the layout and user flow.
Monitoring site load times and identifying technical performance issues to ensure a responsive experience.
Generating statistical reports on website activity without identifying individual users.

Functionality Cookies

To provide a more personalised and convenient browsing experience, our platform stores information about the choices you make during your visit. This process remembers your preferences for language, region, and other customisable settings, saving you from having to re-enter them on subsequent visits. The result is a more intuitive interaction with features tailored specifically to your needs. The key roles performed are:

Remembering your username for faster and more convenient login on subsequent visits.
Storing your preferred language, currency settings, and regional selections.
Recalling your display preferences, such as text size or custom layouts where applicable.
Providing access to enhanced features, such as personalised promotions or saved game lists.
Enabling support features like live chat functionality.

Targeting and Advertising Cookies

In collaboration with our advertising partners, a profile of your interests may be built based on your browsing activity to deliver relevant advertisements on other websites. This is achieved by uniquely identifying your browser and device, allowing for the customisation of marketing content. Opting out will not eliminate advertisements entirely, but they will no longer be tailored to your interests. This process also serves to measure the effectiveness of marketing campaigns. The principal uses are detailed in the following points:

Delivering targeted advertising on third-party websites based on your browsing habits and activity on our platform.
Controlling the frequency with which you are shown a particular advertisement to avoid overexposure.
Measuring the performance and effectiveness of specific advertising campaigns to optimise our marketing spend.
Building an anonymised profile of your interests to provide more relevant promotional content.
Facilitating the activities of our affiliate marketing partners in a controlled and privacy-conscious manner.

Managing Your Cookie Preferences

We provide robust tools to control your cookie preferences via our on-site consent manager and your browser settings. It is important to be aware that restricting certain cookies may impact the functionality and your overall experience on our platform. We offer two primary methods for you to manage your settings.

On-Site Cookie Consent Tool

When you first visit our website, you will be presented with a cookie consent banner. This interface allows you to accept all cookies, reject all non-essential cookies, or customise your settings for each category. Your preferences are saved for future visits, but a persistent link to manage your cookie settings is available in our website’s footer, allowing you to review and modify your consent at any time.

Browser Settings

In addition to our consent tool, you can manage cookies directly through your web browser’s settings. Most modern browsers allow you to view, manage, and delete them, giving you universal control over tracking technologies across all websites. Please refer to your browser’s “Help” section for instructions on how to adjust your settings. The typical options available in browser settings include the following controls:

View all cookies currently stored and delete them individually or all at once.
Block all cookies from being set, or only block cookies from third-party websites.
Configure the browser to clear all cookies when you close it.
Set up notifications to be alerted whenever a website attempts to place a cookie.

Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes in technology, legislation, or our operational practices. Any such changes will be posted on this page. We encourage you to review this policy periodically. For significant changes, we will provide a more prominent notice on our website or through direct communication.

Contact Information

If you have questions regarding this Cookie Policy, please contact us. Our Customer Support team is your first point of contact and can be reached by email at [email protected].