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Responsible Gambling

This document outlines the responsible gambling policy for all users of luckyspins-online.com. Our organisation is committed to providing a safe, fair, and responsible online gaming environment for our players in New Zealand. We recognise that while for most people gambling is an enjoyable leisure activity, for a small minority it can cease to be a form of entertainment and may lead to personal and financial difficulties. The purpose of this policy is to provide our players with comprehensive information about the potential risks associated with gambling, to outline the protective tools available on our platform, and to direct users to independent, professional support services where necessary.

Identifying Potential Gambling Harm

Maintaining an awareness of one’s gambling habits is a critical component of responsible play. It is important for players to periodically reflect on their activity to ensure that it remains a positive and controlled form of entertainment. Acknowledging that the line between enjoyment and problematic behaviour can be subtle, we have prepared a self-assessment questionnaire. This tool is designed to help you evaluate your relationship with gambling in an objective manner. We encourage all players to consider the following questions honestly.

Answering “yes” to one or more of these questions may indicate a need to re-evaluate your gambling activities and consider using the player protection tools available on our platform.

  • Are you spending more money than you can afford to lose?
  • Is gambling taking precedence over your responsibilities to family, friends, or work?
  • Are you attempting to win back money you have previously lost by gambling more?
  • Have you ever borrowed money or sold assets to fund your gambling activities?
  • Do you feel the need to conceal the extent of your gambling from others?
  • Does gambling cause you feelings of stress, anxiety, guilt, or depression?
  • Are you spending a significant amount of time thinking about gambling when engaged in other activities?
  • Have you ever gambled to escape from personal problems or to improve your mood?

Player Protection Tools and Features

Our platform provides a comprehensive suite of tools designed to empower players to manage their gambling activity effectively. These features are a cornerstone of our commitment to responsible gaming, allowing you to set personal limits and maintain full control over your play. The tools are easily accessible through your account settings and can be adjusted at any time. We strongly encourage all players to familiarise themselves with these features and utilise them to ensure a safe and enjoyable experience.

Deposit Limits

The deposit limit tool allows you to control the total amount of funds you can deposit into your account over a specific period. This is a proactive way to manage your budget and ensure you do not spend more than you have allocated for entertainment. You can set limits for daily, weekly, and monthly periods. Once a limit is set, any attempt to deposit funds exceeding that amount within the specified timeframe will be automatically declined. Decreasing a deposit limit takes effect immediately, while any request to increase a limit is subject to a 24-hour cooling-off period to encourage thoughtful consideration.

Loss Limits

The loss limit tool enables you to control the maximum net amount of real money you can lose from your deposits over a chosen period. This feature is calculated based on your total deposits minus your total withdrawals within the selected timeframe (daily, weekly, or monthly). If you reach your pre-set loss limit, you will be prevented from placing any further real money wagers until the period resets. This tool is effective in preventing the chasing of losses and helps to enforce a strict stop-loss strategy, ensuring that your gambling remains within affordable levels.

Wager Limits

The wager limit tool provides control over the total amount of money you can bet, or “wager,” during a selected timeframe. This applies to all bets placed, regardless of whether they result in a win or a loss. By setting a daily, weekly, or monthly wager limit, you can manage your overall volume of play. Once the cumulative value of your wagers reaches the specified limit, you will be unable to place any more bets with real money until the next period begins. This feature is particularly useful for players who wish to monitor and control their level of engagement with our games.

Session Time Limits

To help you manage the amount of time you spend on our platform, we offer a session time limit tool. This feature allows you to set a maximum duration, in minutes, for your gaming sessions. Once the pre-set time limit is reached, you will receive a pop-up notification informing you that your session has ended. You will then be automatically logged out of your account. This tool serves as an effective reminder of the time spent playing and promotes a healthy balance between gambling and other life activities.

Time-Out (Cooling-Off Period)

If you feel you need a short break from gambling, our time-out feature allows you to temporarily suspend your account. This is a self-imposed cooling-off period that can be activated for various durations, such as 24 hours, seven days, or one month. During the time-out period, you will not be able to log in, deposit funds, or place any wagers. Furthermore, you will be excluded from all promotional and marketing communications from us. This tool is designed to provide a brief respite, allowing you to step back and assess your gambling habits.

Self-Exclusion

For players who believe their gambling is becoming problematic and wish to stop playing for a longer duration, we provide a formal self-exclusion option. This is a serious commitment that blocks access to your account for a minimum period of six months, with options for longer terms including one year, five years, or permanent exclusion. To initiate self-exclusion, you must contact our customer support team directly. During the self-exclusion period, your account will remain closed, you will be prevented from opening any new accounts, and we will take all reasonable measures to remove you from our marketing databases.

Preventing Underage Gambling

Our platform strictly prohibits gambling by any individual under the legal age of 18, as stipulated by New Zealand law. We employ a rigorous identity and age verification process for all registered accounts to ensure full compliance with this regulation. This process may require the submission of official identification documents to confirm a player’s age and identity before full account activation. We reserve the right to suspend any account that fails to provide satisfactory proof of age.

We also recognise the responsibility of parents and guardians to prevent underage access to online gambling services. We advise adults to take proactive measures to protect minors in their household. The following recommendations can help ensure that minors do not access online gambling platforms:

  • Use filtering software, such as Net Nanny or CyberPatrol, to block gambling websites on shared family computers.
  • Keep your account login credentials, including your username and password, strictly confidential and secure.
  • Avoid using “remember password” features on devices that may be accessed by minors.
  • Always log out of your account when you have finished your gaming session.
  • Educate children and adolescents about the legal and personal risks associated with underage gambling.

Support and Assistance in New Zealand

We understand that for some individuals, gambling can become a serious issue that requires professional intervention and support. If you are concerned about your own gambling or that of someone you know, there are several independent, non-profit organisations in New Zealand that offer free, confidential, and professional help. These organisations are staffed by trained counsellors and support workers who specialise in gambling harm. We strongly recommend contacting one of the following services for guidance:

  • The Problem Gambling Foundation of New Zealand (PGF): This organisation offers free and confidential counselling, support groups, and advice for individuals and families affected by gambling harm. You can contact their helpline at 0800 664 262 or visit their website at www.pgf.nz for more information.
  • The Salvation Army Oasis: This service provides a range of free programmes for problem gambling, including one-on-one counselling, group support, and financial literacy courses. Their dedicated helpline can be reached at 0800 530 000, and their website is located at www.oasis.org.nz.

Gambling Helpline New Zealand: This is a 24/7, free, and confidential helpline offering immediate support, advice, and referrals to local services across the country. You can reach them at any time by calling 0800 654 655, and further resources are available on their website at www.gamblinghelpline.co.nz.