Terms and Conditions

These Terms and Conditions constitute a legally binding agreement between you and White Star B.V. and govern your use of the gaming services provided via the luckyspins-online.com website. By registering an account or using any of the services offered on our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. This document sets forth the basis upon which our services are supplied and outlines the rights and obligations of both parties. It is your responsibility to review these Terms carefully before engaging with our platform.

Acceptance of the Agreement

Your use of the services is conditional upon your full acceptance of this legal agreement. This agreement is comprised of several integral documents which collectively define the contractual relationship between you and us. Should you not agree with any part of these Terms, you must immediately cease using the website and its associated services. The documents that form the complete agreement are:

Our Privacy and Cookie Policy.
The specific rules applicable to individual games (“Game Rules”) displayed within the game interface, including any betting limits or maximum win amounts.
Any conditions related to specific promotions, bonuses, or special offers as they are presented from time to time.
All other policies and rules published on the platform that relate to your use of the services.

Account Registration and Verification

To access and use our real money gaming services, you must first register a personal account. During the registration process, you will be required to provide certain personal information, and you warrant that this information is true, accurate, and complete. Maintaining the accuracy of these details is an ongoing obligation. The following conditions are mandatory for all account holders:

You must be at least 18 years of age or the legal age for gambling in your jurisdiction, whichever is greater.
The account must be registered for your sole personal use, and you must act on your own behalf, not as an agent for any third party.
You are legally capable of entering into binding contracts.
You must provide your full legal name, date of birth, current residential address, email address, and a valid telephone number.
You are permitted to register and operate only one account on our platform.
The funds used for gambling are not derived from any illegal activities or sources.
You will comply with all applicable local, national, and international laws regarding online gambling.

Account Funds, Deposits, and Withdrawals

All transactions related to your account are processed in New Zealand Dollars. We offer a variety of secure methods for depositing funds, and it is your responsibility to ensure that you are the legal and rightful owner of the funds and the payment method used. We are not a financial institution, and as such, funds held in your account do not accrue interest and are not protected by any government deposit insurance scheme.

Deposits

To participate in real money games, your account must be funded using one of the approved payment methods available on our platform. These methods may be updated from time to time at our sole discretion. All deposited funds are held in a separate account from our company’s operational funds. Please be aware that your bank or payment service provider may apply transaction fees, for which we are not liable. We reserve the right to apply due diligence and source of funds checks on any deposits made to your account to comply with anti-money laundering regulations.

Withdrawals

You may request a withdrawal of the real money balance in your account at any time, provided that all conditions have been met. All withdrawal requests are subject to our internal security reviews and verification procedures. We aim to process withdrawal requests in a timely manner, but delays may occur due to regulatory requirements or additional verification checks. The conditions that must be satisfied prior to a withdrawal being processed are as follows:

All deposits made into your account have been confirmed as cleared and have not been subject to a chargeback or reversal.
All required identity and verification checks have been completed to our satisfaction in accordance with applicable laws.
There is no ongoing investigation into a game malfunction or a suspected breach of these Terms by you.
The withdrawal request complies with any applicable limits on withdrawal amounts.

Player Obligations and Conduct

As a condition of your use of our services, you agree to adhere to a standard of conduct that ensures fair play and the integrity of our platform. You are solely responsible for the security of your account credentials and for all activities that occur under your account. Any activity deemed to be fraudulent, collusive, or in violation of these Terms will result in the immediate suspension or termination of your account and the forfeiture of any associated funds. The fundamental obligations of a player are outlined hereafter:

To keep your account username and password confidential and not to disclose this information to any third party.
To immediately notify us of any suspected unauthorised use of your account.
Not to use any artificial intelligence, software, or automated players (bots) to interact with the services.
Not to engage in any fraudulent, collusive, fixing, or other unlawful activity in relation to your or third parties’ participation in any of the games.
Not to use the services for any unlawful or fraudulent purpose, including money laundering.
To conduct yourself in a respectful manner and refrain from any abusive or offensive communication when interacting with our staff or other players.

Bonuses and Promotions

From time to time, we may offer bonuses, free spins, and other promotions to eligible players. Each promotion is subject to its own set of specific terms and conditions in addition to these general Terms. By accepting a promotional offer, you agree to be bound by its specific rules, including but not limited to, any wagering requirements, time restrictions, and game limitations.

Bonus funds are credited to a separate bonus balance and cannot be withdrawn until all associated wagering requirements have been met. Failure to meet these requirements within the specified timeframe will result in the forfeiture of the bonus and any winnings derived from it. We reserve the right to amend, suspend, or cancel any promotion at any time without prior notice.

Account Suspension and Termination

We reserve the right to suspend or permanently terminate your account at our sole discretion and without prior notice. Such action may be taken for a variety of reasons, including but not limited to, a material breach of these Terms, suspected fraudulent activity, or as required by law. In the event of account termination, any real money balance in your account may be withheld, pending the outcome of any investigation. We will provide a justification for our actions where appropriate and legally permissible. The following circumstances may lead to the suspension or termination of your account:

We suspect that you are engaging in illegal or fraudulent activity.
You provide incorrect or misleading information during the registration or verification process.
You have allowed a third party to access or use your account.
We are required to do so by any applicable law, regulation, or government authority.
You are found to be in material breach of any provision within these Terms.
We suspect that you are taking unfair advantage of any promotion or have engaged in strategies designed to abuse the bonus system.

Dispute Resolution

If you have a complaint or dispute regarding any aspect of our services, your first point of contact should be our customer support team. Please provide a clear and detailed description of your issue, and we will endeavour to resolve it in a timely and fair manner. We are committed to resolving all disputes within 90 days of receiving the initial complaint.

Should you not be satisfied with the resolution provided by our customer support team, you may request that the matter be escalated to our compliance department for an independent review. If the dispute cannot be resolved internally to your satisfaction, you have the right to contact our Master Licence Holder, Antillephone N.V., as a third-party adjudicator.

Governing Law and Jurisdiction

These Terms and the contractual relationship between you and us are governed by and interpreted in accordance with the laws of Curaçao. You irrevocably agree that the courts of Curaçao will have exclusive jurisdiction to hear and settle any dispute or claim that arises out of or in connection with this agreement or its subject matter. This choice of law and jurisdiction does not affect any mandatory consumer protection rights you may have under the laws of New Zealand.